Refund Policy

General principle

Credits are consumed only when a diagram is successfully generated; failed generations are never charged. Except where required by applicable law, purchased credits and subscription fees are non-refundable once delivered.

When we issue refunds

We will refund or re-credit you in the following cases: duplicate charges for the same order; payment succeeded but credits or subscription benefits were never delivered to your account; or a technical failure on our side made a paid feature unusable and we could not fix it within a reasonable time.

Where applicable law grants you a mandatory right of withdrawal or refund, that right prevails over this policy.

Subscriptions

You can cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and no partial-period refunds are issued except as described above.

How to request a refund

Email support@genpollar.com with the subject "Refund request", including the email address of your account, the approximate date of the charge and the reason for your request. Attaching the Stripe receipt or order reference helps us locate the payment faster.

We review refund requests within 7 business days and, once approved, issue the refund through Stripe to your original payment method. Depending on your bank, it may take 5–10 business days to appear.

Changes to this policy

If this policy changes, we will update this page and the date above.

Contact

Refund questions and requests: support@genpollar.com.